We are always on your side, We offer an easy return for exchange or refund policy on all of our products.

If the product you receive is damaged, defective, or not meet your expectations, please contact us for a pre-paid return label and a full refund within 60 days of purchase.

Skip the call: you can now make all return requests easier in 3 steps only

Send us an email @ support@americanhomecollection.com or Send us a text message @ 516-260-8501 with your full name and order number

Once we receive the request, a free pre-paid return label will be generated and sent to you in the way you contact us

Affix the label to package & drop off at any USPS location, once we receive & process your return, we'll issue the full refund or replacement whichever way you want

 

FAQ

What if I did not receive my order or I receive damaged / mis-shipped products?

If there’s an issue with your order, please contact us via email support@americanhomecollection.com or text message 516-260-8501. We want your shopping experience to be a happy one from start to finish, and we’ll do what we can to make things right!

How many days do I have to make a return?

You can request return for full refund or replacement anytime within 60 days upon receipt your order, once you receive a pre-paid return label from us, you will have 30 days of time to ship your package, please note that the label will be invalid after the 30 days

Do I need to buy a box for shipping the return item?

No. You can use the box that the item was shipped in or any similar size of sturdy box, please make sure you use the return label to cover the original label from the box

What are your return fees?

FREE as we offer free shipping and free return

Do you accept returns outside of the US?

We accept return within the US only at this time

When will I receive the replacement item?

We will ship the replacement item within 48 hours once you ship the original item

When will my refund be available?

In case of a refund, your purchase will be refunded within 1-5 business days after your return is received and processed, depending on the initial marketplace and payment method, it may take up to 10 business days to be available in your account